Information we collect about you: Eflame may collect the following kinds of information about members: Your contact information . This must include an email address where we can contact you. It may also include your name, mobile phone number, other phone numbers or address details. This information is collected as part of the member registration process and is provided by you. You can update it at any time. Your profile information , such as age, gender, interests, location etc. Please look at any profile on the eflame.com.au site to see the full range of information collected. This information is collected as part of the member registration process, and is provided by you. You can update it at any time. Communications (by email or other means, which pass through the eflame systems) between yourself and other members or employees of eflame. Other personal information provided voluntarily by you. Emailed comments and/or opinions of other members or site visitors about you. These may include complaints or general feedback. Non-personally identifiable information, such as your IP address, browser type, pages visited etc. None of this information identifies you personally. How do we use the personal information we collect? Contact information is used to communicate with you. This includes forwarding messages from other members, providing information about our products and services, responding to your questions/requests, confirming receipt of communications from you, or if we need to contact you for any reason. Visible profiles are posted on the eflame website and used to promote you to our other members. As such, it may be viewed by eflame members anywhere in the Australia. Communications with other members are passed on to those members automatically. They are also stored for a limited period on our backup systems in case of delivery difficulties. Other personal information provided voluntarily by you is used to better understand our members and to help us improve and promote our services. Testimonials are posted on our website and included in emails to members to help promote our services. Eflame assumes that both parties mentioned in testimonials are happy for the testimonial to be used in this way. Complaints are investigated as appropriate. The complaint may be recorded and details stored in case of future complaints against the same member. Non-personally identifiable information is aggregated and used to help us improve our service and infrastructure. Updating, storage and security of personal information held by Eflame: All information is stored on the eflame system. Safeguards including physical, technical (firewalls, SSL encryptions etc) and procedural methods are used to protect this data. You can update your contact and profile information at any time by logging onto eflame.com.au and following the appropriate links. Communications with other members are deleted from our systems on a regular basis. Other personal information, voluntarily provided by you in response to surveys, competitions etc is deleted on a regular basis. Testimonials, complaints and other feedback are stored indefinitely. Finding out what personal information we hold about you You can access all the contact and profile information we hold about you at any time, simply by logging on to www.eflame.com.au. If you have forgotten your login details, click on "forgot Password" (link) at our home page and key in your registered email address and Your Password and Login details will be automatically forwarded to your registered email address. Eflame cookie policy: As a default, we use a feature of your browser called a cookie to assign a user ID. A cookie is a small piece of data that is sent to your browser from the site you are visiting and stored on your computers hard drive. Cookies are very common and completely normal throughout the Internet. Cookies do not harm your computer nor can they access information stored on your computer. The primary purpose of cookies is to maintain your customized settings on a site. Members that do not accept cookies will be able to log on to the site, but profile identifying information will appear in browser URLs and may compromise account security. Sharing of personal information: Eflame does not rent, sell, or share personal information about you with any third party without your explicit consent, except to business partners as required to deliver eflame services or where required by law. Balancing the Privacy Needs and Rights of Two or More Members: Please note that as a general policy, eflame does not review the content of private e-mail messages and accepts no responsibility for resolving disputes between members. Eflame receives communication from members concerning other members. These may be testimonials, complaints or general information. Eflame aims to be as open as possible with all its members, without compromising their privacy. If you complain about another member, we may advise that member that a complaint about him / her has been received. However, we will not tell the member who made the complaint without your express permission. Further, if we suspect that the member would be able to identify who made the complaint, we will not advise that a complaint has been made unless we have your express permission. When a complaint about a member is received, no action will be taken unless the complaint is substantiated by evidence. However, a record of the complaint may be made and included in the data held about that member. Communications between two members will be released to either member on request. It will not be released to third parties. Staff use of and access to information held by Eflame : Eflame staff may have access to information not generally available to other members of eflame or the general public. For this reason, we do not permit staff to become members of site. Eflame employees and contractors are governed by the following code of conduct: Neither staff or contractors will use personal contact information or other personal information held by eflame for any purpose other than is required by their job. Staff and contractors may NOT contact other members or post personal profiles